KSA finds violations across every file reviewed
The Dutch Gaming Authority (Kansspelautoriteit, KSA) has fined online operator 711 €886,000 after an investigation found duty of care violations in all 10 player files it requested. The regulator said the failings took place between February 2022 and June 2024.
The 10 cases reviewed involved players who had recorded high losses, gambled on consecutive days, and placed bets late at night. According to the KSA, 711 “did not properly analyse users’ gambling behaviour and did not take the appropriate measures to intervene.”
In one of the cases cited, a player was allowed to lose €40,000 over four days before being contacted for a wellness check and a source of funds request. In another, a player lost almost €200,000 over several weeks before any source of funds check was carried out. A third case involved a single-day loss of nearly €78,000 without timely intervention from the operator.
The KSA’s sanction report also found that 711 had acted against its own internal policy, which requires its responsible gambling team to carry out a risk analysis once a player loses €2,500. Where those analyses were triggered, the regulator said they were completed too late to be effective. Even when 711’s own monitoring systems flagged risk indicators, action was delayed.
Regulator points to a wider enforcement pattern
Michel Groothuizen, chairman of the board at the KSA, framed the 711 case as part of a broader compliance sweep across Dutch-licensed operators.
“We have observed that not all providers implemented their duty of care equally well from the opening of the market. We have therefore conducted additional investigations, which are now resulting in various duty of care fines. At the same time, we have further tightened the requirements regarding the duty of care to prevent excesses such as those we are seeing here in the future.”
Michel Groothuizen, chairman, KSA
The 711 penalty is the first public KSA enforcement action since March 10, when the regulator fined Fortaprime SRL €1.8m and Novatech €24.8m. It follows a series of duty of care cases under the Dutch Gambling Act, the largest of which remains a €4m fine against Unibet operator Optdeck. The 10 player files examined in the 711 case were selected based on the highest losses recorded between October 2023 and March 2024.
This is not the first time 711 has faced scrutiny from the KSA. The operator was previously addressed by the regulator in November 2025 over its use of an influencer in promotional and marketing content. The decision on the latest fine can be appealed.
Expansion continues alongside compliance pressure
The fine arrives as 711 continues to expand outside the Netherlands. The operator partnered with Bragg Gaming Group and Kambi on a sports betting technology deal in July 2024, and used that partnership to launch an online casino in Belgium in December 2025, followed by a sportsbook launch in Belgium ahead of the World Cup.
The case adds to a growing list of Dutch duty of care enforcement actions over the past year, including penalties against Videoslots and an AML compliance notice issued to ComeOn’s parent company. The KSA has previously flagged systemic weaknesses in operator risk assessment practices, as outlined in its review of the online gambling risk assessment system.
Groothuizen’s comments suggest further duty of care fines are likely as the KSA works through its current round of investigations into operator compliance with player protection obligations.
Source: Kansspelautoriteit (KSA)
