The Hellenic Gaming Commission (EEEP) has sent questionnaires to all 18 licensed online gambling operators on how they treat Greece VIP players, according to a report by Greek business site PowerGame on 12 October 2026. The government is also preparing to move player identity checks onto the state’s e-Gov platform.
What the EEEP wants on Greece VIP players
The regulator asked operators whether they run a VIP or high-value customer (HVC) programme, and on what terms players enter, stay in and leave it. Operators must also report how many players sat in the category now and in each of the previous three years.
The questionnaire covers the amounts these customers wagered and every bonus, reward, gift, invitation, hospitality package or other privilege they received. According to PowerGame, VIP players typically stake hundreds of thousands to millions of euros a year and are given a dedicated account manager and bonuses not offered to ordinary customers.
Market sources told PowerGame the EEEP describes the request as statistical, while intending to tighten oversight. The government suspects some licensed operators move the play of their VIP customers to platforms without a Greek licence. That would cost the state tax revenue and could open a route for money laundering, according to the report.
Player verification moves to e-Gov
Licensed operators currently verify their customers’ identities themselves. Because there is no single check, the same person can open accounts on different platforms under variants of their name, for example Giannis, Ioannis or I. Papadopoulos. PowerGame reported this lets self-excluded players keep gambling on a rival licensed site.
The EEEP had asked for universal player verification but said it lacked the expertise and resources to run it. Operators then turned to a bank that works with most of them to carry out the checks through e-Gov.
The bank had started the process when the General Secretariat for Information Systems of Public Administration (GGPSDD) wrote to it, to the EEEP and to the Hellenic Data Protection Authority. The secretariat said national law does not provide for gambling verification through e-Gov and that a legal basis must be set before citizen registry data can be shared. A recent EEEP meeting with licensees discussed the issue, and verification through e-Gov is expected soon, PowerGame reported, citing sources.
A market under tighter supervision
Remote gambling accounted for 38.8% of Greece’s 2025 gross gaming revenue (GGR), according to the EEEP’s annual report, with total GGR at around €3.07bn. Online operators paid €736.94m of the €1.17bn the state collected from gambling in 2025.
The VIP review follows a run of enforcement steps. In June the EEEP lodged criminal complaints against 18 influencers for promoting unlicensed sites, and in July it opened a €28,500 tender to redesign Electronic Player Account verification. The EEEP also connected seven licensees to the first phase of a central player registry in 2025, allowing unique identification across platforms ahead of a unified self-exclusion scheme.
Next steps
Operators are due to return the VIP questionnaires to the EEEP; no deadline has been made public. The e-Gov verification route needs a legal basis before it can go live, and the consultancy hired under the July tender is due to deliver its three progress reports on Electronic Player Accounts by the end of 2026.
Source: PowerGame
