L & L Europe Limited will pay £900,000 under a regulatory settlement with the UK Gambling Commission (UKGC), the regulator announced on 21 October 2026. The operator of seven websites, including allbritishcasino.com, casinocasino.com and hypercasino.com, held up customer withdrawals and breached anti-money laundering (AML) and safer gambling rules between October 2024 and October 2025.
Delayed withdrawals
The company’s terms allowed a customer only one pending withdrawal request, with a second possible only once the first had been authorised. The UKGC said it regards such a term as unfair under the Consumer Rights Act 2015. Its public statement on L & L Europe records a breach of condition 7.1.1(1) of the Licence Conditions and Codes of Practice (LCCP), which requires fair and transparent terms, and says Commission officials also saw withdrawals withheld for reasons other than regulatory or legal requirements.
Under its fraud and collusion policy, L & L Europe manually reviewed every fifth or tenth withdrawal for some customers and asked them for more information before paying out. The company accepted that this delayed withdrawals and that some of the information could have been requested earlier, according to the statement, which lists a breach of LCCP 17.1.1(2) on customer identity.
Sue Young, Executive Director of Operations at the UKGC, said the regulator expects consumers to be “treated fairly”. On the withdrawal checks, she added:
There may be occasions where a gambling business can ask consumers for information at withdrawal to fulfil legal obligations, but this was not the case here.
Sue Young, Executive Director of Operations, UK Gambling Commission, in a statement
Compliance failings
The UKGC found that the company’s money laundering and terrorist financing risk assessment used unclear scoring and did not explain how high spenders were managed, in breach of LCCP 12.1.1. Its controls rested mainly on financial thresholds and fixed sampling, with no link to individual customer risk profiles. In one case cited by the regulator, a customer deposited £4,400 within eight hours of registering and withdrew £50; L & L Europe accepted “gambling account” as the source of funds, although the bank account involved had been opened two weeks earlier.
Safer gambling alerts ran on only some of the group’s websites and fired only when two indicators appeared on the same day, according to the statement, which cites breaches of social responsibility code provision 3.4.3. Losses within 24 hours were the only strong harm indicator. One customer had 84 failed deposits for insufficient funds over seven days with no harm identified. A 21-year-old lost £6,500 in three days with the age risk indicator ignored, and an 18-year-old lost £4,000 in eight minutes without any indicator being flagged.
The company had no process to evaluate whether its customer interaction approach worked. The UKGC also found a breach of LCCP 2.3.1 on technical standards: a customer returning from self-exclusion with a £1,000 monthly net deposit limit deposited £2,898 and withdrew £1,800 over nine days, exceeding the limit by £98.
The L & L Europe settlement
The £900,000 is a payment in lieu of a financial penalty and goes to the consolidated fund. L & L Europe will also contribute to the Commission’s investigation costs. The case started with a compliance assessment that led to a licence review under section 116 of the Gambling Act 2005, the UKGC said.
The regulator credited the company with starting a remedial action plan quickly, cooperating fully and admitting the failings early. As aggravating factors, it listed the seriousness of the failings and their similarity to earlier cases on which it had published lessons for the industry.
The amount equals the £900,000 Betfred paid over safer gambling failures in June. Earlier in October, Rank’s Grosvenor Casinos agreed to pay £5m to the Commission.
Source: UK Gambling Commission
